Shipping & Handling

ORDER PROCESSING

We produce our pieces to order to keep our manufacturing processes sustainable and avoid overproduction. Each product is handmade to order and bespoke for you with in my Como atelier. Products are shipped within 10 business days. (at the moment 3 to 5 working days)


Feel free to email us at in@danieleorlandi.com for any further information. In case you need a product to be rushed please inquire with us prior to placing the order as to confirm if it can be made,

SHIPPING

We ship your order via DHL BRT, UPS and FEDEX, both to Italy and internationally, offering flat shipping rates with tracking.

  • Italy: €5

  • Europe: €15

  • Europe (extra-eu): €20

  • USA & Canada: €30

  • Other destinations: €45

Delivery from shipping date is between 1-3 business days (Italy & European Union).
For international shippings please allow 3-5 business days from date of shipment.

CUSTOM DUTIES (INTERNATIONAL / EXTRA EU)

If the products are to be delivered to a country outside the European Union, the total price indicated in the order is exclusive of customs duties and any other sales taxes. If due, they will be paid by the Buyer in accordance with the legal provisions of the country to which the products will be delivered.

Returns & Exchanges

EXCHANGES

Don’t panic, you have 30 days from the date your order was delivered. Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.

All garments must be in a resellable condition, unaltered, unwashed and have their original tags and labels attached

RETURNS

Changed your mind? You have 14 days from the date your order was delivered for a full refund (excluding shipping costs).

Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
You will then receive an email confirming that you have exercised your right of withdrawal with everything you need to proceed with the return of the product, which must be done within 14 days of notification of withdrawal.

All garments must be unworn, unaltered, unwashed and have their original tags and labels attached.
Once the return has arrived it will be processed for a refund within 14 days. 

ARRANGING A RETURN/EXCHANGE

We have partnered with a shipping provider to make the process simpler and cheaper for our customers.

IT: we offer a convenient returns service for €5
EU: returns service for a small fee of €10
ROW: please contact us

To return an item(s):

  • Email us (info@danieleorlandi.com)

  • You will then receive an email confirming that you have exercised your right of withdrawal with everything you need to proceed with the return of the product

  • We will then send you an email once we have received your return/exchange.